| Community | Basic | Standard | Business | Corporation | Service Level Agreement (SLA) | |
| Support Priority | - | Five | Four | Three | Two | One |
| Support on the forum |  |
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| Consultations by phone, min/month | - | - | Thirty | 120 (2 hours) | 240 (4 hours) | Without restrictions |
| Support via BUGtrack (number of incidents per month) *does not include the development of new solutions **The time spent on handling incidents is included as part of additional work included in the package |
- | Five | Ten | Thirty | Without limits | |
| Response time to a request | Not regulated | 3 times a day for urgent matters | 12 hours for urgent matters | 8 hours for urgent matters | 4 hours during the day for urgent issues, 2 hours a day for non-urgent ones | |
| Carrying out work on version updates | - | - | - | - | |
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| Consideration of wishes/comments during development (within the current version) | - | - | - | - | |
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| Additional work (hours/month) | - | - | One | Eight | Twenty | by agreement |
| Additional work related to changes in legislation *the cost is determined separately for each module/configuration |
- | - | - | - | - | |
| Service Level Agreement (SLA) | - | - | - | - | - | |
| Providing scripts for version updates | - | - | |
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| Discount on additional work outside the support package | - | 10% on 10 morechaces | 10% on 20 additionalchaces | 10% on 30 morechaces | 10% | 15% |
| Cost ($/month, excluding VAT) | - | Twenty Five | One Hundred | Five Hundred | One Thousand | Negotiable |
| Payment terms | - | Prepayment | Payment is made by the 10th of the current month | Payment is made by the 20th of the current month | Payment is made in fact, by the 15th of the following month | |
The conclusion of a support agreement is made for a period of at least 6 months.
Discounts with prepayment: 2% for 12 months, 3% for 18 months, 5% for 24 months.
Upon completionimplementation of the system at the enterpriseWe continue to provide her support. A staff of qualified consultants is always ready to help you solve any problems that arise. On-site consultant visits, a telephone help line, an "emergency" mobile number, email, a special support website on the Internet – these communication methods are always at the disposal of our clients.
According to the company's statistics, about 70% of all support requests are made through the website, which allows users to always track the status of their request, and the company's consultants promptly resolve any arising issues.
In addition to software maintenance, we provide network administration services. Our technical specialists will help set up your equipment and keep it in "working condition" to make the most of it in your work. In case of unforeseen difficulties, they will organize troubleshooting on-site.
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Business Service provides a business consulting services and software development for businesses in a wide range of sectors. The company has been working on the Ukrainian IT market since 1999. The founders have extensive experience working with different enterprise management software products that allow them to understand the needs of their Ukrainian customers and western IT and business standards, in particular using ERP, MRP, MRP II, CRM, SRM and JIT systems to help streamline their clients’ businesses. The integrated business management system BSI (BS Integrator) was designed in-house and produced by Business Service as a business automation tool. Business Service offers accounting and management systems for enterprises cross many industries based on own BSI platform, plus supervision and maintenance of such systems. Our major task is to ensure dynamic operation of your business to allow the management of your enterprise more time for development of strategies and objectives of the business. The main fields of our activities are:
We keep in touch with every client providing him with personal high-quality service. More about company |
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| ERP-system BSI A comprehensive system of enterprise management class ERPII BSI allows you to automate decision-making processes in all areas of the company and to implement new methods of management organization. Automation of business processes Adaptation and scalability Integrability Modern technologies The convenience and ease of use Explore more about ERP-system BSI |
Business Service provides a business consulting services and software development for businesses in a wide range of sectors. The company has been working on the Ukrainian IT market since 1999. The founders have extensive experience working with different enterprise management software products that allow them to understand the needs of their Ukrainian customers and western IT and business standards, in particular using ERP, MRP, MRP II, CRM, SRM and JIT systems to help streamline their clients’ businesses. The integrated business management system BSI (BS Integrator) was designed in-house and produced by Business Service as a business automation tool.
Business Service offers accounting and management systems for enterprises cross many industries based on own BSI platform, plus supervision and maintenance of such systems.
Our major task is to ensure dynamic operation of your business to allow the management of your enterprise more time for development of strategies and objectives of the business. The main fields of our activities are:
- Business consulting
- Automation of accounting and enterprise management using «BSI». It’s a packaged management system that automates all fields of enterprise's activities
- Implementation and support
- Trainings
We keep in touch with every client providing him with personal high-quality service.